HP Smart Tank 7600 Series PDF Printing Troubleshooting

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If HP Smart Tank 7602 All-in-One not printing pdf files from acrobat, HP recommends working through these print-quality and printer-function checks in order.

1. Check ink levels

Low ink can affect printing.

• On the printer Home screen, touch Menu
• Scroll down and touch Ink levels
• Refill any low tanks

HP recommends using genuine HP ink. Non-HP ink or printheads might prevent troubleshooting steps from resolving the issue fully.

2. Check paper and print settings

Incorrect paper or print settings can stop or affect PDF printing.

• Make sure the paper is clean, not curled, wrinkled, or damaged
• Load paper correctly:
  • Rear tray printers: print side up
  • Front tray printers: print side down
• In the print window, verify:
  • Paper type
  • Paper size
  • Color settings
  • Print quality
• Check that the PDF itself is not low quality or corrupted
  
  

3. Check for ink smears

If pages feed but output is poor:

• On the printer control panel, swipe left and touch Setup
• Touch Tools > Clean Page Smears

The printer will eject a blank page to help clean internal smearing.

4. Print a Print Quality Diagnostic Page

This helps determine whether the issue is related to print output or printheads.

• Turn on the printer
• On the control panel, touch Menu
• Touch Tools
• Touch Troubleshooting > Print Quality

Review the printed diagnostic page for:

• Missing colors
• Fading
• White lines

If defects appear, continue with printhead cleaning.

5. Clean the printheads

If the diagnostic page shows defects on Test Pattern 2:

• On the printer Home screen, touch Menu
• Touch Tools
• Touch Troubleshooting > Print Quality
• Touch Clean Printhead
  
  

6. Align the printheads

If printing is still incorrect:

• On the Home screen, touch Menu
• Touch Tools
• Touch Troubleshooting > Print Quality
• Touch Align Printhead
  
  

7. Check for printhead errors

If the printer shows a Printheads missing or Printhead Problem message, or printhead icons blink:

• Determine whether the black, tri-color, or both printheads are causing the error
• Open the ink access door
• Make sure the printhead cover is closed
• Open the printhead cover using the blue button
• Remove the affected printhead
• Confirm:
  • the top plug has been removed
  • the protective tape has been removed
• Clean the electrical contacts on:
  • the printhead
  • the matching contacts inside the printer
• Reinsert the printhead until it snaps into place
• Close the cover and ink access door
• Align the printheads
  
  

8. Reset the printer

A reset can recover from print failures.

• Turn off the printer
• Unplug the power cord from the printer and wall outlet
• Wait 60 seconds
• Plug the printer directly into a wall outlet
• Turn the printer back on
  
  

Reasons a PDF Will Not Print

• Low ink levels
• Printhead defects or communication errors
• Incorrect paper or print settings
• Smearing or print quality problems
• Misaligned printheads
• A printer error requiring reset
• A printhead that needs replacement
  
  

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