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HP Smart for Mac helps you to set up, scan, print, and manage your HP printer. You can set up new HP printers, as well as monitor and order supplies. #HPSMART



Support Document:


Here are some common issues we’ve seen in the reviews and potential solutions. If you are still experiencing issues, please let us know either here in the forum or email us directly at


If you are having problems with the app at start-up, please exit and uninstall the app, then re-install it from


Uninstall the app:
1. Click on the Finder then from the tool bar select Go then Applications.  Locate HP Smart in Applications then drag HP Smart icon into the Trash.


Re-install from
1) Open Safari, enter the URL then enter in the model name of your printer then hit Search. Click on the Download button.
2) You should see a HPSmart.PKG file download into your Downloads folder.   Double click on the HPSmart.PKG file to launch the installer and follow the prompts to install and launch HP Smart app.


For scan issues:
• See the Scan section in the support document above.
• Please contact us here on the HP Support Forum or directly by email ( Please include the model name of your printer, connectivity type (network or USB) and operating system country and language




A warm welcome to HP Support Community!

In order to print from multiple devices, we have to connect the printer to your home WiFi or use Wi-Fi direct printing. Once the printer is connected is connected using Wi-Fi direct or to your home WiFi, then you can use HP Smart App to print from your phone and computer. You may use the steps available here to connect the printer to your home WiFi.

Instructions on how to connect the printer using WiFi direct can be found on page 32 of this document.

Let me know how it goes!


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Have a great day!

I cannot get my HP Envy to double side printing. I have checked the box in the print menu but it is still printing only single pages.

Version history
Revision #:
2 of 2
Last update:
‎11-15-2018 04:36 PM
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