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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
JillSa
Level 7
‎03-01-2019 05:20 PM
Views : 91,366
52% helpful (45/88)
If you see these messages :  
1.Your HP Instant Ink Account Needs Attention
2. HP Instant Ink: Update payment method”
3. Cannot print. Visit www.hpinstantink.com for information” 

 

This means there has been an issue with the payment on file being declined.  This is normally because you have received a new credit/debit card than what is on file, or you need to update the expiration date. 

 

This is easy to fix:  Go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  On your account home page, click “Change Billing Information”, then “Change Payment Method”.  Re-enter all the data (credit card number, expiration date and CVV) even if you are only updating the expiration.  After you save your changes, it may take a few hours to re-process the payment card. When the card has been re-processed, you will be able to print again.

 

 

If you still have questions or want to ask a new question, create a new post in the Community😉

 

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