If you're encountering a printer failure error after performing an OOBE (Out-of-Box Experience) reset, follow these generic troubleshooting steps to resolve the issue:
Verify Power Supply:
Ensure the printer is connected directly to a wall outlet and not through a surge protector or power strip.
Confirm the power cord is securely connected to both the printer and the power source.
Check Network Connections:
For network-connected printers, ensure all cables are securely attached.
Verify that the network port is active, and if necessary, try using different cables.
Inspect Control Panel:
Ensure the control panel is functioning. If it's blank or unresponsive, try reseating the control panel assembly cable connections at the control panel assembly and the formatter.
Perform a Power-On Check:
Listen for normal start-up noises like the cooling fan or main motor. If these are not heard, troubleshoot step-by-step:
Remove any installed accessories.
Turn the printer on and monitor for startup sounds.
Conduct an engine test if needed to confirm the print engine is operating normally.
Upgrade Firmware:
Check for and install any available firmware updates. This can resolve various errors and improve performance.
Verify Printer Driver:
Ensure the correct printer driver is installed for your printer model. The driver can be downloaded from HP's Support website.
Check Supplies and Configuration:
Verify the toner cartridges are installed correctly and have sufficient supply.
Print a configuration page and a printer status report to detect any discrepancies.
Reset the Printer:
Turn off the printer, unplug the power cord, wait for 60 seconds, and then reconnect.
By following these troubleshooting steps, you can address common issues that may arise after an OOBE reset.
