The Samsung Xpress SL-M2070W Laser Multifunction Printer might print successfully over a wireless network but fail to scan from a Windows 11 computer. The printer/scanner can appear in Windows, but an attempt to scan might briefly start and then display“Problem Scanning. Can't find the scanner.”
Troubleshooting Steps
1. Verify the Printer and Network Connection
Make sure the printer is powered on and connected properly to the network before troubleshooting the scanning software.
If printing works but scanning does not, continue with the scan-driver and software checks below.
2. Download the Latest HP-Provided Software and Drivers
HP provides a dedicated Software and Driver Downloads page for the Samsung Xpress SL-M2070W. The page allows the operating system and version to be selected and displays the software and drivers HP provides for that configuration.
Open the official HP driver page.
Select the installed operating system and version.
Review the available software and drivers.
Download and install the applicable printer and scan software provided by HP.
Complete the installation and restart the computer if prompted.
Test scanning again.
3. Install the Latest Print and Scan Drivers
HP's Samsung scanning documentation specifies that the latest print and scan drivers should be installed before scanning with Samsung Easy Document Creator.
If the scan driver is missing or outdated:
Open the HP Software and Drivers page.
Search for the Samsung Xpress SL-M2070W.
Select the appropriate operating system.
Install the applicable print and scan software available for the printer.
Restart Windows after completing the installation if required.
Check whether the scanner is detected.
4. Install Samsung Easy Printer Manager and Easy Document Creator
HP documents Samsung Easy Printer Manager and Samsung Easy Document Creator for scanning with Samsung multifunction printers. HP advises installing both before scanning.
Obtain the available software through HP's Software and Drivers page for the printer.
5. Check Whether Easy Document Creator Detects the Scanner
After installing the appropriate software:
Open Samsung Easy Printer Manager.
Select the printer from the left panel.
Select the scan option under Quick Links.
Open Easy Document Creator.
Check the scanner name displayed in the lower-left portion of Easy Document Creator.
If the scanner name is not displayed, select Search to locate a connected scanner.
6. Configure Scan to PC
HP provides specific instructions for configuring Scan to PC Settings through Samsung Easy Printer Manager.
Make sure the latest print and scan drivers are installed.
Open Samsung Easy Printer Manager.
Select the printer from the Printer List.
Select Scan to PC Settings.
Select Enable Scan from Device Panel.
Select Save.
Configure the available scan settings as required.
Save the configuration.
If scan options are unavailable or greyed out reinstalling the scan driver from Software and Drivers.
7. Test Scanning With Samsung Easy Document Creator
Place the original face down on the scanner glass.
Open Samsung Easy Document Creator.
Select Scan.
Select the required scan type.
Select Start.
Adjust the scan settings if necessary.
Select Scan to perform the final scan.
Select the required file format and save location.
Save the scanned file.
8. Check Scan Source and Resolution
Easy Document Creator provides several configurable options, including:
Document Source: Auto, Flatbed, or ADF
Paper Size
Resolution
File Format
Save Location
HP's documented default resolution in Easy Document Creator is 300 dpi.
Select the appropriate settings for the original being scanned and test again.
9. Reinstall the Scan Software if Options Are Missing
If scanning options are unavailable or greyed out in Samsung Easy Printer Manager, HP specifically directs reinstalling the scan driver.
Return to the HP Software and Drivers page.
Select the correct printer model and operating system.
Download the currently available scan software/driver.
Install the software.
Restart the computer if required.
Reopen Samsung Easy Printer Manager.
Configure Scan to PC Settings again.
Test scanning.
10. Refer to the Product User Guide
HP provides the Samsung Xpress SL-M207x Laser MFP Series User Guide, Quick Installation Guide, troubleshooting resources, software and drivers, and other support documentation from the product support page.
