Sticky Solenoid

[John_Getzke]

 Sticky solenoid  is a problems on the paper tray pickup assembly,  The solenoid sometimes get sticky and printer feeds additional sheet and then reports jam.

To verify run paper path test in simplex.  When a jam occurs check if there is a blank sheet of paper somewhere in the printer.  If so then it's sticky solenoid.  Swapping the solenoid will resolve the problem.

This problem applies to the following models:

- LJ 3035

- LJ 4250

Examples on how to swap the Solenoid on a 4250:

https://www.youtube.com/watch?v=KvXO8MymNh0

We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

[ALS-77]

In addition to the above list, this problem also applies to the following models and more:

LJ 4200

LJ 4240

LJ 4300

LJ 4350

CP3525 (causes 59 errors)

[Slaydog]

All the videos and most of the comments deal with the tray 2 solenoid. Been there and fixed that. Now it is tray one that is pulling in half a page after a print job. Very little information on how to get to tray 1 solenoid.  The only thing I have found is a statement, "You'll need to remove the tray 1 pickup assembly to get at it." Well, I have almost broken the printer attempting to find the tray 1 solenoid.  Can someone PLEASE give me step by step on how and where, or better yet post a video? Thanks in advance.