Troubleshooting HP DeskJet 2700 All-in-One Printer Not Printing Black

[A_Gayathri]

If your HP DeskJet 2700 series printer is not printing black, there are several possible reasons and solutions that you can try to resolve the issue:

1. Check Cartridge Compatibility and Installation:

   • Make sure you are using the correct cartridge for your printer. The compatible cartridge numbers for the HP DeskJet 2700 series are 667 and 667XL for Latin America, 682 for the Asia Pacific, and 653 for Europe, the Middle East, and Africa. Ensure the cartridges are properly installed.
     
     

2. Check Ink Levels:

   • Ensure that the black ink cartridge has sufficient ink. You can check the ink levels from your printer's control panel or the HP Smart app.
     
     

3. Clean the Printhead:

   • Ink can sometimes dry and clog the printhead. Use the printer's utility software to run a printhead cleaning cycle. This can often rectify any clogging issues with the printhead.
     
     

4. Align the Printer:

   • Print an alignment page and use it to align the printer. This can improve the print quality and ensure that your printer prints with all colors effectively, including black.
     
     

5. Printhead Maintenance:

   • Perform a manual cleaning of the printhead if automatic cleaning does not resolve the issue. Refer to the printer manual for detailed instructions on how to safely remove and clean the printhead.
     
     

6. Replace the Cartridge:

   • If the cartridge is old or faulty, consider replacing it with a new genuine HP cartridge.
     
     

7. Update Printer Firmware:

   • Ensure your printer's firmware is up to date. You can download the latest firmware from the HP Software and Driver Downloads page.
     
     

8. Run Diagnostic Tools:

   • Use any diagnostic tools provided by HP to check for errors or malfunctions.
     
     

Sources: 
Which cartridges work with my HP printer?

HP DeskJet 2600, 2700, 4100, 4800 printers - No black ink, wrong colors, other print quality issues

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