Guidelines
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greenturtle
Level 15
‎02-06-2023 05:54 AM
Views : 8,244
12% helpful (3/27)

 

This document applies to:

 

  • HP+/II products: HP OfficeJet 8010e, 8020e, 9010e, OfficeJet Pro 8020e, 8030e, 9010e, 9020e, ENVY 6000e, 6400e, and HP ENVY Inspire 7200e, 7900e series printers. HP LaserJet M109e-M112e, M207e-M212e, MFP M139e-142e, and MFP M232e-M237e printers
  • II products for non-HP+ SKUs: HP OfficeJet 8010, 8020, 9010, OfficeJet Pro 8020, 8030, 9010, 9020, ENVY 6000, 6400, and HP ENVY Inspire 7200, 7900 series printers.

Hi all,

 

We wanted to share some recommendations regarding Unable to print on HP+ and II Printers, “Printer setup incomplete” or “something went wrong” on HP+ printers.

  1. Please make sure the printer is powered on and network connected.
  2.  If “Not able to Print” issue is encountered, or printer stuck at “validating… Please wait” screen:
    • Please try to remove and reinsert all ink supplies/toners,check if printing is recovered.  If issue persists, continue the troubleshooting
    • Repeat step 1 again and power cycle the printer. Check if printer is recovered, If issue persists, continue the troubleshooting
    • Perform Restore factory default, and re-onboard the printer.
    •  If issue persists, please contact HP
  3.  If “Printer setup incomplete”, or “something went wrong UU_400” is seen for newly setup HP+ printers:

 

💡If you have any questions regarding this or any other topic, please click here to create a new post. 

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Comments
‎05-09-2023 05:48 PM

i can not print from my computer

 

‎05-11-2023 05:15 AM

same problem and following hp advice on connectivity issues has not proved helpful 

 

‎05-11-2023 03:02 PM

My printer 6032e orange lights flashing. Can not print

 

‎05-11-2023 03:04 PM

New printer hp 6032e unable to setup and print even after using hpsmart app

‎08-09-2023 05:06 AM

How it it my printer is unable to print anything but information about the fact it is unable print.

 

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