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    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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If you use HP Smart and a wireless connection problem appears, we recommend this content to help you.

Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.


  • Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

  • Printer is off or in sleep mode: Touch the control panel menu or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready.

  • Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button,  make sure the light is on. If it is off or blinks the printer is disconnected from the network.

    • Reconnect the printer to the network:

  • Printers with touchscreens: Open the Wireless Setup Wizard from the WirelessSettings,or Network Setup menu. Select your network name, and then enter the password to complete the connection.
  • Printers without touchscreens: Press and hold the Wireless button on the printer until the light starts blinking. Within two minutes press and hold the WPS button on the router. The light on the printer stops flashing when the connection completes.

  • Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

  • Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.

  • Enable Bluetooth on your device during printer setup (Android, iOS only): The HP Smart app uses Bluetooth to help locate the printer and set up the wireless connection to the network.


Most wireless-capable printers manufactured 2010 and later can be added to the HP Smart app.

To find out if your printer is compatible with the HP Smart app, go to Mobile printing solutions for HP printers.





:LightBulb:We would like to encourage you to post a new topic in the community so our members will be able to help you as well, here is the link to post.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation