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    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

Level 16
( Views : 2,124 )
Symptoms

Print job shows Error-Printing status when printing to a network-connected printer from a Windows 10 PC

 

Example

error.png

 
Solution

Download and follow below version of the HP Print and Scan Doctor Utility (a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions):

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to follow any suggested step, restart the PC when the utility prompt to do so and allow the Utility to complete upon the PC restarts, then printing should resume.

Contributors
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