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    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
ShlomiL
Level 17
( Views : 42,010 )
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Symptoms

Print job shows Error-Printing status when printing to a network-connected printer from a Windows 10 PC

 

Example

error.png

 
Solution

Download and follow below version of the HP Print and Scan Doctor Utility (a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions):

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

https://support.hp.com/us-en/drivers 

 

Be sure to follow any suggested step, restart the PC when the utility prompt to do so and allow the Utility to complete upon the PC restarts, then printing should resume.

 

 

:LightBulb:We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation