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    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
ShlomiL
Level 17
( Views : 17,334 )
67% helpful (4/6)
Symptoms

No color options are shown under Printing Preferences when printing to a network-connected printer from a Windows 10 PC

 

Example

HP Printer Properties No Colour Radio Buttons.PNGHP Printer Advanced Properties Window.PNG

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Solution

Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

If the same remains and color printing is not offered yet, try printing using the newly added print queue copy and verify, then set the newly added copy as default.

 

 

:LightBulb:We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

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