1print then network doesn't see printer anymore

[Jackiek44]

I have an HP Office Jet Pro 8710.  I haven't been able to print documents from my IPhone or IPad.  I unplugged the router and then the printer.  I then plugged them back in (router then printer).  I was able to print one document.  When I tried to print the second document it came up the the printer is unavailable again.  I've had this printer for a couple of years. Is it time to get a new printer?

[sandytechy20]

@Jackiek44

Welcome to the HP support community.

Restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Setup).

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

Update the printer firmware

Here are the steps:- Click here

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch ( Settings ).

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.

5. Follow the display instructions to complete the setup.

Connect the printer again to the iOS device and iPad using HP smart app:

Here are the steps to use HP Smart app:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.