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‎01-06-2015 10:27 AM

HP Recommended

Hello @Redkoolaid,

 

I see you are unable to print in black ink on your HP Photosmart 6510, you have exhausted the troubleshooting recommendations with no success.

 

I have sent you a Private message, please check your inbox.

 

Thanks,  

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
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‎01-06-2015 11:09 AM

HP Recommended

@Redkoolaid,

 

Good luck finding a fix to this issue. Scroll the pages on this thread and others. There is no fix. You might get a gift card for your troubles. For your important documents, consider buying a new printer or go to Kinko's like I had to!

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‎02-12-2015 02:31 PM

HP Recommended

Can someone please provide an update on these issues, or the proposed resolution? Since November, I have repeatedly received the same message from Jeff Christopher, of HP Executive Customer Relations:

 

"We apologize for the delay in your gift card offer. My Hewlett-Packard colleagues have informed me that there will be a delay in processing the gift card. I will inform you as soon as it becomes available"

 

Has anyone confirmed that HP has provided any sort of relief or assistance?

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‎02-12-2015 02:42 PM

HP Recommended

No I gave up, HP won't help, Jeff continues to make promises but nothing happens.....

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‎02-12-2015 03:23 PM

HP Recommended
HevnLgh, your private message had no substance and there has been no followup. You must find it terribly embarrassing to work for a company that cares so little about the quality of its products and even less about its customers. I hope you and the mysterious Jeff wise up. Imagine if you got this kind of service in a hospital ...
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‎09-12-2015 03:05 PM

HP Recommended

Did anyone get the fix for the HP 6510 not print bin black?

Thanx SB118

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‎09-12-2015 05:14 PM

HP Recommended
No. And I even got a voicemail from someone at HP who said he was calling about helping me & would call again the next day----but that was 4 months ago! It's really shabby treatment!
WHY some of the posts say 'solved' I don't know! They're not.
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‎09-12-2015 05:17 PM

HP Recommended
I'd bet you STILL haven't heard anything! Jeff had someone call me (a Brian, I think) who left a voicemail that he'd call the next day---that was months ago! Two steps forward, six steps back!
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‎10-21-2016 11:49 AM

HP Recommended

My HP 6510 All-in-one printer will NOT print black ink!!!  This has been a reliable printer that I have had for the past 3 years and it is extremely frustrating that it will now not print in black.  I need assistance quickly as I have to print several documents for my meeting this week and I am traveling out of the US on Sunday October 23, 2016.

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‎10-21-2016 11:53 AM

HP Recommended

My HP 6510 All-in-one printer will NOT print black ink!!!  This has been a reliable printer that I have had for the past 3 years and it is extremely frustrating that it will now not print in black.  I need assistance quickly as I have to print several documents for my meeting this week and I am traveling out of the US on Sunday October 23, 2016.

 

Is it possible to resolve this problem online??

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