79 Service Error

[Not_Working]

This printer just finished it's warranty, and with a new set of HP toners I keep getting "79 Service Error. Please turn off and on again".

Can someone help me? Not sure if I should continue investing in such expensive HP equipment that just doesn't work.

[TEJ1602]

@Not_Working, Welcome to HP Support Community!

Perform the following steps to resolve the error from the printer control panel.

1. Disconnect the printer from the network.

   • If on wired network: Unplug the Ethernet cable from the back of the printer.

   • If on wireless network: Power off the router.

2. Turn off the printer, wait for 30 seconds, and turn on the printer.

   If the printer is in ready state, disable the IPv6 feature from the control panel as follows:

   1. Go to Setup, then Network Setup, and then Network Services.

   2. Tap IPv6, and then Off.

3. Turn off the printer, wait for 30 seconds.

4. Turn on with the network connection enabled.

If you still have issues, we need to perform additional troubleshooting. I've sent you a private message with instructions.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Not_Working]

@TEJ1602 when I try to access my private messages I keep getting this error.

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

Return to my original page

[TEJ1602]

@Not_Working

Log out of the community page and refresh the page. Log in and check again.

Hope this helps!