• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎06-30-2025 05:03 AM

HP Recommended
Product: HP OfficeJet Pro 9125e All-in-One Printer

I need help with this message on printer screen. I have only used my printer once and then when I NEED the printer the HP account message is on the printer screen. WHY???? This is messed up. What does my HP account have to do with my ability to use my printer which I am currently blocked from using>

Reply
1 REPLY 1

‎07-01-2025 01:02 PM

HP Recommended

Hi @Denel1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I completely understand how frustrating it is to be locked out of your HP OfficeJet Pro 9125e when you urgently need to print. Let me explain what’s happening and how to fix it quickly.

How to Fix It Now:

Step 1: Reconnect to Wi-Fi

  • On the printer screen, go to:
    • Settings > Network Setup > Wireless Setup Wizard
  • Reconnect to your Wi-Fi network


Step 2: Sign In to Your HP Account

  • On the printer screen:
    • Go to Settings > HP Account
    • Sign in with the same email you used during setup


Step 3: Use the HP Smart App

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.