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‎02-26-2020 05:59 PM

HP Recommended
Product: hp 8625 pro inkjet
Operating System: Microsoft Windows 10 (64-bit)

The printer ADF paper tray won't go into its printer slots.  The right side sticks up about a 1/4 inch

 

1 REPLY 1

‎02-29-2020 05:03 AM

HP Recommended

Hi @JerryW1

 

Welcome to the HP Support Community. 

 

Please try these steps - 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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