All of a sudden I can not scan to email

[ysiad]

Please help. All of a sudden my printer will not scan to email.  I keep getting the Server Problem Error Message.  I have tried restarting printer, modem and computer multiple times with no luck.

I have since printed documents from my computer with no problem. WiFi working fine.  When I go to scan to email, I get the Error message.

Thank you for any help!

[Betty0610 · Accepted solution]

@ysiad

Welcome to the HP Support Community.

Let's remove and add web services:

To remove Web Services 1. From the printer control panel display, touch (ePrint), and then touch (Web Services Settings). 2. Touch Remove Web Services.

To set up Web Services using the printer control panel 1. From the printer control panel display, touch Setup. 2. Touch Web Services Setup. 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates.

NOTE: If a printer update is available, the printer will download and install the update, and then restart. You will have to repeat the instructions from step 1 to set up ePrint.

NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen instructions to set up a proxy server. If you do not have the proxy details, contact your network administrator or the person who set up the network.

5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!