Black ink not printing

[Georgina4]

I have received a response to my previous message that was sent in December 2018 regarding issues I have with printing out in black ink using the cartidge that was sent to me from HP. I bought a new black ink cartridge from Argos to see if this would resolve the issue and it did. Given that my ink received from HP must have been faulty I need someone to please send me a further cartridge to replace the one that was not working. Can someone help with this? 

[The_Fossette]

@Georgina4,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

I recommend you contact HP phone support and they will assist you in getting the cartridge replaced.

Here is how you can get in touch with the phone support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!