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‎05-02-2024 11:08 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Blue screen 

Category:
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1 REPLY 1

‎05-03-2024 12:19 PM

HP Recommended

Hi @SBF55,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

Experiencing a blue screen on an HP printer can be frustrating, but there are a few steps you can take to troubleshoot the issue.

 

  • Restart the Printer: Sometimes, a simple restart can resolve minor glitches. Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in and turn it on.
  • Check Connections: Ensure all cables connecting the printer to your computer or network are securely plugged in.
  • Update Printer Firmware/Drivers: Visit the HP website and check if there are any firmware updates available for your printer model. Also, make sure you have the latest printer drivers installed on your computer.
  • Check for Paper Jams: Open the printer cover and check for any paper jams or obstructions that might be causing the blue screen error.
  • Reset Printer Settings: Some HP printers have a reset option in the settings menu. Try resetting the printer to its factory defaults to see if that resolves the issue.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

I am an HP Employee.
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