Can't print from new HP 8022. Test page prints fine. Can't print from Win10.

[Andy-1011]

Print queue shows error.  Troubleshooting fixed errors and cleared queue.  Tried the default HP wi-fi number and my home wi-fi password.  No dice.  Please help or I will return it.

[Kumar0307]

Hi @Andy-1011

Welcome to the HP Support Community. I'd be happy to assist you.

Check the connection between the printer and the PC.

• Make sure the printer and the PC are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the PC should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

To connect the printer to the wireless network, on the printer screen, go to Setup > Network > Restore network settings.

Go back to Network > Wireless > Wireless setup wizard > Select your home wireless network > Enter the password.

Note: Do not use a hotspot or a guest network.

Use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

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