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‎01-18-2020 12:56 PM

HP Recommended
Product: HP Photosmart 7520 e all in one printer
Operating System: Microsoft Windows 10 (64-bit)

I keep getting missing printhead or failed printhead.  I cleaned my original printhead.  I have replaced with 2 new printheads and nothing works.  I even removed all the HP software and drivers/firmware and reinstalled.  Still get the same problem.  My printer is less than 6 years old and I would hate to have to replace it since it is still in great shape.  I also notice that it is depleting my ink cartridges according to the ink levels.  If nothing has been printed, then where is the ink level going?  This is getting expensive.

Thank you for any help.

1 REPLY 1

‎01-21-2020 11:35 AM

HP Recommended

@leopardlady0127

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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