Carriage Jam

[Pverma96]

Had to disassemble the printer to get to clean the print heads since it wouldn't print black. 

After cleaning and reassembly, the printer immediately starts to complain that I need to turn it off using the on/off button (which I did) and then it throws a "Carriage Jam" error while slamming the cartridge carriage into the right side of the carriage pathway and not coming fully back to cartridge alignment when I open the top . 

There are no paper bits or other impediments that I can see, doing the "clear carriage jam" protocol doesn't work.  Resetting the printer doesn't seem to do anything.  Printer is now useless.

[Pverma96]

Below solution is already tried but no luck.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

[The_Fossette]

@Pverma96

I reviewed your post and I understand that you are getting a carriage jam error on the printer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/product/hp-photosmart-5510-e-all-in-one-printer-duplexer-series-b111/51...

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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