Cartridge error message keeps appearing on enrolled printer

[Katrinka16]

I continue to get error, “Cartridge cannot be used until printer is enrolled in HP instant ink” The printer is in rolled in HP instant ink. I was on the phone with HP support last week for a bout two hours. The issue was unable to be resolved, so I suggested they send new cartridges. The new cartridges worked to print my first print job of about eight pages then stopped. I still cannot get printing to work, and the error keeps appearing.

[Elohi_NR]

Hi @Katrinka16,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with cartridge errors.

To get this issue sorted, I would need a few details. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.