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Message 1 of 6
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Christmas card envelops feed but do not print M254dw

HP Recommended
ColorLaserjet Pro M254dw
macOS 10.15 Catalina

I am trying to print Christmas Card envelopes. They are 6.25 Wide by 4.25. I can get them through the printer using tray two, but there is no image on the envelopes. I am printing from Word and I have set up the document to match the size. I don't know the weight of the envelopes, but it doesn't seem to be an issue since they go through the printer.

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HP Support Agent
HP Support Agent
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Message 2 of 6
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Hi @Jonhhunt,

 

I'd like to help!

 

The printer does not support the envelope size (6.2X4.2)

 

Please refer to the printer specifications to know the supported envelope size. 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Thanks...Under the printer specifications  and media sizes it says it supports 3 x 5 to 8.5 x 14 in, which would indicate that an envelop measuring 4.2 X 6.2 would work. And it does feed...just no image.

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HP Support Agent
HP Support Agent
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Message 4 of 6
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The plain page is different from an envelope.

 

That is why we have a separate column of specifications for the envelopes.

 

Have you tried printing any other envelope sizes?

 

Let me know!

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I have printed Christmas Card envelope successfully in the past, but I haven't tried new sizes this year. Can you point me to the page listing acceptable sizes?

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HP Support Agent
HP Support Agent
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Yes, here is a link for the printer specifications - 

support.hp.com/in-en/product/hp-color-laserjet-pro-m253-m254-printerseries/14121301/document/c056798...

 

Let me know if this helps!

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