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‎05-11-2024 09:56 AM - edited ‎05-11-2024 09:58 AM

HP Recommended

Trying to clean the printer heads in my HP envy 4520  printer. If the black ink has run out and needs replacing, can I still run the 'clean cartridges' feature in the tools setting or do I need to replace the black ink in order to run the clean feature effectively? Please help! Ty

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‎05-13-2024 11:03 AM

HP Recommended

Hi @Miho12,

 

Welcome to the HP support community.

 

Thank you for posting your query, I will be glad to help you.

 

Please help us with the Printer serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4

HP Support 

I am an HP Employee.
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