Double Sided Printing is Misaligned

[jakemaddocks]

When printing double sided, the front page text is about 2cm higher than the back page text. So when I printed my entire dissertation, every page on the left was 2cm higher than the right pages which looked rather stupid however it was too late to go and print it somewhere else.

I’m wondering if there’s a fix for this problem?

[DavidSMP]

@jakemaddocks,

Thanks for visiting the HP community. A very good day to you!  I read the post regarding issues with duplex printing alignment. I will be delighted to assist you here. 

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well.  Kudos to you on that score.  I take it as a privilege to share this platform with you. 🙂

To assist you with accurate information I would require more information regarding this:

To assist you with accurate information I would require more information regarding this:

• Did this occur after a recent Software or Windows update??
• Did you check by printing in multiple apps like MS Word or any other app like Adobe Reader?
• Did you check the printer settings for duplex printing that the correct printer settings for the paper type and paper size?
• Did you check the print preview before printing?
• Did you make copies directly from the printer and check copies correctly?

For now, try these steps:

• Please perform a hard reset on the printer from this link: https://hp.care/2KJkPLY  by following instructions from the section “Step 1: Reset the printer

• Then make 2 copies of documents directly from the printer without any communication from the computer to check if it copies correctly.
• If it does, then isolate the issue further by checking the print preview of the document for double-sided printing before you send it for printing.
• Also, check if the correct paper size and type are selected in the app in the printer settings.
• Try duplex printing from multiple apps like Adobe reader and WordPad.
• Uninstall and reinstall the problematic app if it is MS office, uninstall and reinstall it.

Now check for issue resolution. If the issue continues then follow these steps:

Then uninstall and reinstall the printer drivers at the root level by following these step by step instructions:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right-click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

Then download the latest full feature driver from https://hp.care/2CFsRTh and install it on the computer after selecting the correct operating system.

Connect the printer to your computer only when the setup prompts for the printer.

This should do the trick for you.

For further assistance please check these links:

• Link 1: https://hp.care/2sWOda3 (HP Printers - How to Print on Both Sides of the Paper (Windows) (Duplexing)
• Link 2: https://hp.care/2sT0b4I (HP Printers - Print Driver Settings Guide (Windows)
• This link gives complete information about your printer settings
• Link 3: https://hp.care/2sUsrnu (HP Printers - Printing Documents (Windows)

There is a section for duplex printing

Perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.  

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂