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‎04-23-2023 01:19 PM

HP Recommended
Product: Envy 4512
Operating System: Microsoft Windows 11

Aligned head, cleaned heads, pulled cartridges and cleaned with distilled water.  I hear print heads moving across page but no images appear.  Ink levels in Smart app show plenty of ink. 

2 REPLIES 2

‎04-24-2023 03:26 AM

HP Recommended

A low ink level may be a reason for the printer not printing issue. Replace the ink cartridges with a new one to resolve the issue. Check if the paper is inserted into printer's input tray. Use compatible papers to print from the printer.

 

Regards,

Diana

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‎04-24-2023 05:52 AM

HP Recommended

As was stated in my problem description, low ink level is NOT the issue.  Ink level is appearing in the Smart app as adequate.  Please advise. 

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