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‎02-15-2022 06:39 AM

HP Recommended
Operating System: macOS 10.15 Catalina

I have replaced both ink cartridges, cleaned the ink contacts, unplugged my printer... and the error code E0 still happens.  Coincidentally,  I just cancelled my HP ink membership.  How do I get this error fixed? 

Category:
20 people had the same question
4 REPLIES 4

‎02-18-2022 05:37 AM

HP Recommended

@minervastrong

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I appreciate your efforts to try and resolve the issue. An E0 error indicates an unusable cartridge. This condition occurs when at least one ink cartridge needs attention, is faulty, incorrect, missing, damaged, or incompatible. Reseat both ink cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges if necessary.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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‎02-21-2022 08:50 AM

HP Recommended

I purchased new cartridges after I kept getting the "E0" error. Once I placed them in, reset my printer, and cleaned the area where the cartridges go, I STILL got the errors.  Of course my 1 year warranty is up by 60 days and I just so happened to cancel my instant ink account and my printer quit working. 

5 people found this reply helpful
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‎02-25-2022 02:02 AM - last edited on ‎11-15-2022 05:17 PM by Retired

HP Recommended

@minervastrong

Thank you for posting back. 

 

That's unfortunate.

Kindly perform the steps mentioned in this document: https://support.hp.com/in-en/document/c06570371 refer to the Error Codes on the control panel.

And, also this article: Cartridge cannot be used until printer is enrolled in HP Instant Ink” message By the end of the article you will be able to isolate the issue. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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‎10-09-2023 12:40 PM

HP Recommended

Hi community!

 

The information in the following link may help:

 

HP DeskJet, ENVY 6000, 6400 - Blinking lights and error codes

 

SofiaML
HP Support Community

 

I work on behalf of HP.
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