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‎04-24-2021 02:25 PM - edited ‎04-24-2021 02:30 PM

HP Recommended
Product: Envy Photo 6234
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy Photo 6234 was printing perfectly, when a paper jam occurred. I cleared it, making sure all traces of paper were removed.

However: now the power button is on permanently, and the control panel does not charge up past the hp logo, and there are no mechanical sounds. Pressing the power button or control panel does nothing. No of the HP support sites cover this scenario.

Help Please!!!!!!

Category:
1 person had the same question
1 REPLY 1

‎04-27-2021 05:39 AM

HP Recommended

@Barney_B, Welcome to HP Support Community!

 

I see that printer is in a frozen state and I appreciate your efforts in trying to resolve the issue.

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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