Error B8BB2C92 HP Office Jet Pro 8715

[CindyS4]

Hello,
I have an HP Office Jet Pro 8715 and I'm getting the same error B8BB2C92. I've tried turning off/on, etc but nothing has worked. I think I read somewhere that one needs to do some sort of reset. Can you please message me with the solution? Thanks in advance

[Elohi_NR]

Hi @CindyS4,

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @CindyS4,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Elohi_NR]

Hi @CindyS4

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.