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‎09-01-2023 12:56 PM

HP Recommended
Product: HP Color Laser MFP 178nw
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Every time I want to print, the printer starts printing and after a while displays a paper jam error message, even though there's no jammed paper at all.
I've unplugged the printer, disconnected it from the mains, left it for 5 minutes, then plugged it back in, but the message still appears when I want to print.
The printer is connected via a USB cable

Any idea?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-04-2023 12:22 AM

HP Recommended

Hi @cannelle94,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you have tried all the steps from this document and still having issues, then the printer needs to be checked for hardware. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎09-04-2023 12:22 AM

HP Recommended

Hi @cannelle94,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

If you have tried all the steps from this document and still having issues, then the printer needs to be checked for hardware. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
1 person found this reply helpful
Was this reply helpful? Yes No
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