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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Feature locked by your administrator
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03-12-2019 09:21 AM
I have recently changed my wireless set-up at home and so need to update the wireless settings on my printer. I am currently showing as offline (as to be expected). Everyhting I try leads to a 'The feature has been locked by your administrator or the person who set up the printer'. As I am the only person who has ever set up the printer, etc I am stuck. Any suggestions welcome. Also, my apologies if this is an issue that has come up before, but I couldn't find an answer that worked for me. Thanks
Solved! Go to Solution.
Accepted Solutions
03-13-2019 10:46 AM
Welcome to HP Support Community,
Let's try to perform an advanced reset on the printer. Doing this will set the printer back to the factory settings.
I have sent you a private message with the steps to perform an advanced reset on the printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Jeet_Singh
I am an HP Employee
03-13-2019 10:46 AM
Welcome to HP Support Community,
Let's try to perform an advanced reset on the printer. Doing this will set the printer back to the factory settings.
I have sent you a private message with the steps to perform an advanced reset on the printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Jeet_Singh
I am an HP Employee
06-19-2019 02:45 PM
Welcome to HP Support Community,
We are going to provide you some additional steps via PM that are specific related to your product model.
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Jeet_Singh
I am an HP Employee
09-06-2019 04:16 PM - edited 09-06-2019 04:19 PM
Let's try resetting the printer to factory settings by performing Semi-Full reset.
I have sent you a private message, to reset the printer that cannot be shared in a public post.
Can you please check your inbox on the forums page for the private message.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee
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