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‎01-03-2019 10:48 AM

HP Recommended
Product: HP Officejet 4622
Operating System: macOS 10.14 Mojave

My HP4622 worked fine last week. Today, nothing. No streaks, no smudges, nothing - just a blank page. I inserted (correctly) a new black ink cartridge, and still no luck.

1 person had the same question
1 REPLY 1

‎01-05-2019 02:38 PM

HP Recommended

@Annie1958

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

Please print a Diagnostic Page and let me know if that works

 

  1. Load plain white U.S. letter or A4 size paper in the tray.

  2. On the control panel home screen, press the Setup icon .

  3. Press the button  next to the Down Arrow  until Reports displays next to OK.

  4. Press the button next to OK to select Reports.

  5. Press the button next to the Down Arrow  until Print Quality Report displays next to OK, and then press the button next to OK. The report prints.

    Figure : Example of the report

    Image: Example of the test report

Keep me posted

 

Thank you and have a great weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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