HP 4630 paper jam error

[Sharon8]

I keep getting a paper jam error on my HP 4630, but there is no paper jam. I have tried turning the printer off and unplugging it, but I still get the errror message.

[Betty0610]

@Sharon8

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues.

1. Turn off the printer if it is not off already.

2. Disconnect the power cord from the rear of the printer if it is not disconnected already.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

3. Locate the slots on the left and right sides of the printer.

   

4. Slide your fingers into the two slots, and then gently lift up to open the ink cartridge access door.

   

5. Locate the paper path cover in the area behind the ink cartridge access area.

   

6. To remove the paper path cover, pinch the tabs together, and then lift up.

   1. Pinch the tabs together

   2. Lift up

7. Lightly dampen a lint-free swab with distilled or bottled water, and then squeeze any excess liquid from the swab.

8. Press the swab against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

   

9. Allow the rollers to dry for 10 to 15 minutes.

10. Check the rollers on the underside of the paper path cover. Make sure the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the paper path cover with a new one.

11. Replace the paper path cover with the spring-loaded tabs facing toward the front of the printer. Gently press the cover down at the left and right edges. The cover clicks into place.

    NOTE: 

    Make sure both edges of the paper path cover are in place.

    

12. Close the ink cartridge access door.

    

13. Reconnect the power cord to the rear of the printer, and then turn on the printer.

14. Press OK to clear any messages on the printer control panel.

You may also follow this document for further steps on this issue: https://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/530...

If the issue still persists, for the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

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Thanks!

Have a great day!