HP 8100 Officejet locked and won't print

[jdance771]

I have not had a problem with my printer and then all of a sudden it says it won't print. It says it's connecting to device and never goes anywhere. I cannot print it with airprint. It does say that admin settings are locked, which is me, and I've never locked them. Help!

[Jay_G24]

Hi @jdance771,

I'd like to help!

I understand that the printer is locked with an admin password.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping