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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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09-09-2016 07:31 AM
Our new HP 8710 is hard-wired into the PC. It will sometimes not print. Attempts to clear the printer queue are unsuccessful; the item can't be deleted or reset. It used to be that powering down the computer and printer enabled the item to be deleted, but those don't help now. The files being printed aren't unusual; they're usually Word or emails. The printer can scan and will print in the copy mode.
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Accepted Solutions
09-09-2016 02:50 PM
There is a firmware update available, this link will allow to download a firmware file. (see Firmware heading)
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
09-09-2016 11:04 AM
What operating system are you running on the computer?
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
09-09-2016 12:56 PM
Can you print a status page from the 8710 front panel? (link describes how)
What is the 8710 firmware rel. number?
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
09-09-2016 02:50 PM
There is a firmware update available, this link will allow to download a firmware file. (see Firmware heading)
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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