HP 973x K - BRAND NEW BLACK CARTRDIGE Location - Helderkruin, Roodepoort I ordered this black car

[Hannab1966]

HP 973x K - BRAND NEW BLACK CARTRDIGE

Location - Helderkruin, Roodepoort, Gauteng, South Africa

I ordered this black cartridge online and they send the wrong cartridge. I am struggling to exchange and are selling it now. I paid R2 100.00 for this cartridge and it has never been used before.

[Rachel571]

Hi @Hannab1966 ,

We apologize for the inconvenience, but it seems that the issue needs a replacement .

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the  part replacement.

I request you talk to HP Phone Support and they will help you to sort it.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support