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‎11-09-2018 11:27 AM

HP Recommended
Product: HP Deskjet 3632
Operating System: Microsoft Windows 10 (64-bit)

 My client's HP Deskjet 3632 will not connect to new router. I have tried setting up with WPS button, WPS Pin, with USB cable in set up switching to wireless and straight set up through software. Wireless light blinks blue and wireless singal on display just keeps cycling. I let it attempt over 2 minutes. I attempted to reset printer to factory settings, Holding Power button, then pushing Black Print twice and then pushing Cancel three times. Wireless light just blinks blue, it never blinks white, so I don't know if it reset. Printer will print fine through USB. All the laptops and tablets connect to router with no problems. The router is a Verizon D-Link DSL-2750B. I am baffled, any help will be greatly appreciated. Thank you.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-09-2018 01:05 PM

HP Recommended

Restore the network settings to default settings.

Press the Wireless and the Cancel buttons from the printer control panel at the same time, and then hold them for three seconds.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

View solution in original post

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2 REPLIES 2

‎11-09-2018 01:05 PM

HP Recommended

Restore the network settings to default settings.

Press the Wireless and the Cancel buttons from the printer control panel at the same time, and then hold them for three seconds.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎11-14-2018 01:09 PM - edited ‎11-15-2018 11:53 AM

HP Recommended

I went through the steps to reset the printer. Held the wireless and cancel buttons for 3 seconds and the power light started blinking. I pressed the wireless button for 3 seconds and the blue just blinked, did not connect to router. The router does not have a WPS button. Should I do the WPS pin? Thanks for your help, I have my client temporarily printing through USB.

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