HP ENVY PHOTO 7100 printer paper jam error. No paper jam

[big_wave]

My HP ENVY PHOTO 7100 printer will not proceed past a paper jam message despite my many attempts at finding paper jammed (there is no paper jammed). I have followed the HP website instructions for clearing jammed paper and cannot find any paper inside the printer.  Any ideas?

[zoey7886]

@big_wave, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Envy Photo 7100! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP ENVY PHOTO 7100 printer keeps displaying a paper jam error even though no paper is stuck, here are some troubleshooting steps you can try:

Power Reset the Printer

• Turn off the printer and unplug it from the power source.
• Wait 60 seconds to let it fully reset.
• Plug the printer back in and turn it on.

Check All Paper Paths Again

Even if you've checked before, try these specific areas:

• Paper input tray: Remove all paper, check for small torn pieces.
• Output tray: Ensure nothing is stuck.
• Carriage area: Open the front cover, move the ink carriage manually to see if anything is obstructing it.
• Rear access panel: Remove it and inspect the rollers.

Clean the Paper Rollers

Dusty or dirty rollers can trigger a false jam error.

• Use a lint-free cloth slightly dampened with distilled water.
• Clean the rollers inside the printer and allow them to dry completely before closing.

Reset the Printer to Factory Defaults

If the error persists, resetting might help:

• On the printer control panel, go to Setup > Printer Maintenance > Restore Defaults.
• Confirm the reset and restart the printer.

Update Printer Firmware

An outdated firmware can cause false errors.

• Visit HP Support and enter your printer model.
• Download and install the latest firmware update.

Try a Different Paper Type

Some paper types might not feed correctly, leading to a jam error.

• Use standard, non-glossy A4 or Letter-sized paper.
• Ensure paper is properly aligned in the tray.

Check for a Sensor Issue

The jam detection sensor might be stuck or malfunctioning.

• Gently blow air into the printer (using compressed air if available) to clear any dust.
• If the issue persists, contact HP Support as the sensor may need servicing.

Let me know if any of these steps helped or if you need more guidance! 🚀  

Take care, and have an amazing day!  

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