HP Envy 6230 not recognizing black cartridge

[Ervyne]

My printer continues to show the cartridge error message for the black cartridge despite me following all directions on installation, trying two genuine cartridges (correct code).  Ensuring that all the software was up to date and followed the online steps to clean the contacts and reset the printer.  

is there any way this can be resolved, the printer is just over a year old and the error has occurred after the first black cartridge was replaced.  Any help would be great fully received 

[praveen196]

@Ervyne Welcome to HP Community!

I understand that the HP Envy 6230 not recognizing black cartridge.

To provide you with an accurate solution, I'll need a few more details:

Which country do you reside in and was the printer purchased from the same country?

Did you replace the cartridge recently?

Did the error appear all of sudden while using an existing cartridge which worked fine earlier on the same printer?

Are you able to make a copy from the printer?

In the meantime, let's try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Please refer to the below link.to troubleshoot the incompatible ink cartridges

https://support.hp.com/in-en/document/c05365403

Please replace the ink cartridge and check.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Ervyne]

Hi

i have followed the hard reset steps you have issued me with and these have not helped.

The printer was purchased new in the UK two years ago and I reside in the UK.  The printer worked with the cartridge initially provided with the printer and has failed to accept the two new (genuine) cartridges (correct code as well)  I have tried to replace them with.  The error did not appear partway through the use of a cartridge.

many thanks for your response

[praveen196]

@Ervyne

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a  nice day!!