HP Envy printer stuck at first dot while starting

[RamDP]

My printer has been stuck in the reboot mode for days and will not get past the first dot on the home screen.  I have tried the recommended procedure to unplug, hold on-off button down for 30-60 seconds, re-plug straight to the wall (no power strip, extension cord or surge protector) and leaving the unit unplugged for hours.  I need to give it a hard reset treatment as it is useless to me at this point.  I pay monthly for the Instant Ink program based on pages printed or copied and its a waste now

[Jay_G24]

Hi @RamDP,

Welcome to the HP Support Community. 

I'd like to help!

I understand the printer is stuck on the initialization screen 

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping!