HP LaserJet CP 1025 not printing

[ArqCastro]

I have several HP Printers, my DesignJet 111 roll had issues early this week and now is my HP Laserjet CP 1025 that 

suddenly doesn't print, not even the test page… 
I tried reinstalling the software, HP Print and Scan Doctor (it appears, says it's ok, but no print test page... it appears for a moment and than vanishes without printing...), HP Smart the same... 
My Deskjet 2600 prints fine... my DesignJet 111 still to be tested (I deleted the windows upgrade KB4557957 as it seems to be a fiz for some people with the same issue).

Please advise, and take a look at the speck of each one... is something wrong?

[Andr-1611]

Hello @ArqCastro ,
Welcome to the HP Support Community!

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "HP LaserJet Pro CP1025 Color Printer series Full Feature Software and Driver ", File name: LJCP1025_Series_Full_Solution_Ver4.exe (316.6 MB), Attention: the link is for US, you still have to choose your language!

Then proceed as follows:

Check the system for

• TuneUp`s
• Optimization Tools
• Cleanup Tools

disable them, better uninstall them. Next...

1. Disconnect printer/scanner from computer- Disable WLAN and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. right-click Start, search for "control panel" and open "Programs and Features"
   uninstall all HP printer software > via "Programs and Features"
3. right-click Start, search for "control panel" and open "Devices and Printers"
   In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
4. Restart the PC
5. Close all programs
6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
   • enable > Show hidden files, folders and drives
   • uncheck > Hide protected operating system files (Recommended)
   OK
7. search for "HP [printer name]" and delete all this folders
8. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
9. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
10. Please note: WLAN has to be deactivated!
11. Restart the PC
12. Close all programs
13. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE, see above.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages, even better is a screenshot and upload here.

The network configuration or the type of connection can be changed later.

Note:

Change the File Explorer settings again -

• enable > Don`t show hidden files, folders or drives
• click button > Hide protected operating system files (Recommended)

OK

Hope this helps! Keep me posted.
Andreas

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