HP LaserJet Pro M404dw shuts down after printing two pages

[atmosx]

Hello,

The printer has been working fine for months. This last week, suddenly stopped working. Every time I try to print a large PDF file, prints front-and-back the first two pages and then the printer suddenly shuts down, all lights are blinking (green red blue), the screen is dead... Lighten up but nothing displayed. Looks a lot like a system crash.

The behaviour is consistent. Happens all the time, after the second page the printer crashes.

The printer has been setup via ethernet. WiFi has been disabled. Bonjour and a few other protocols are enabled. We have multiple computers at home, all of them use this printer. The firmware version is "MOGAMIXXXN002.2149A.00" (latest). I updated the firmware a few months ago. The previous firmware was working well so was the latest for a few months.

This I tried:

• Disabling SNMTP (not sure why, but I found it as a suggestion online)
  
• Restoring to default settings

Any ideas?

Kind regards,

UPDATE: When I try to print on-sided mode, I get a screen error: 0XD81B089C ERROR_CODE_SX KERNEL_EXEC

Looking into this now.

P.

[Alex-TATS]

Hi Atmosx,

Could you please print the Printer Status Report and give us a feedback on any error codes in the event log which is located in the lower right corner of the page? 

[atmosx · Accepted solution]

Hello!

Thanks for the reply Alex!

After talking to the local HP support, we figure out that the problem was related to that specific PDF file. I converted the PDF to PS and then back to PDF following advice I found elsewhere and that resolved the problem with the problematic PDF file.

It did not occur to me that the problem might be specific to a PDF file and I did not happen to print anything else lately.

Kind regards!