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‎10-21-2021 05:09 PM

HP Recommended
Product: HP Office Jet Pro 9010
Operating System: macOS 11.0 Big Sur

HP Office Jet Pro 9010 Error code B305DFF9. I've been getting this error message frequently. I've tried to reset the printer and change the WiFi (something I read somewhere). I have to turn the printer off at the plug because the buttons are unresponsive. I'd like help from HP, please.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-24-2021 05:24 AM

HP Recommended

@pammm, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the printer due to this error. To assist you better, is the printer stuck at this error?

If not, then we can perform a factory reset on the printer to resolve this issue. You should be able to access the home screen of the printer to do this.

 

On the printer control panel display, from the Home screen, swipe left to select Setup

Touch Tools, touch  Restore Factory Defaults and then follow the onscreen instructions.

 

If the printer is stuck on the error, check for any jams inside the printer, refer to - Paper Jam Error

Make sure the print carriage is moving freely - Carriage jam or E3 error

 

If the error persists, I'm afraid this is a hardware failure. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-24-2021 05:24 AM

HP Recommended

@pammm, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to use the printer due to this error. To assist you better, is the printer stuck at this error?

If not, then we can perform a factory reset on the printer to resolve this issue. You should be able to access the home screen of the printer to do this.

 

On the printer control panel display, from the Home screen, swipe left to select Setup

Touch Tools, touch  Restore Factory Defaults and then follow the onscreen instructions.

 

If the printer is stuck on the error, check for any jams inside the printer, refer to - Paper Jam Error

Make sure the print carriage is moving freely - Carriage jam or E3 error

 

If the error persists, I'm afraid this is a hardware failure. 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎10-24-2021 01:34 PM

HP Recommended

Oh, I can use the printer. If I unplug it and replug it in. I’ve down all the checks your recommended and everything is up to date and moving correctly. Printing is just fine.

 

Was this reply helpful? Yes No

‎10-26-2021 11:37 PM

HP Recommended

@pammm

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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