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‎08-03-2022 10:37 AM

HP Recommended
Product: HP Office Jet 3830

HP OfficeJet 3830 printer power light blinking, console display froze on HP logo and loading bar

Category:
1 REPLY 1

‎08-08-2022 10:27 AM

HP Recommended

Hi @RobG6

 

Welcome to the HP Support Community. 

Don't worry as I have a few suggestions which should help you resolve this issue.

 

To provide you with an accurate solution, I'll need a few more details:

  • Have you recently made any changes on the printer before the issue started?
  • Have you tried to update the printer firmware? If available

 

In the meantime, let's try these steps here: 

 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till the warm-up period finishes and the printer is idle.

 

If your printer is connected wireless, make sure to temporarily connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. You might need a Windows PC to run the firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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