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‎11-08-2018 06:14 PM

HP Recommended
Product: HP OfficeJet 5255
Operating System: Microsoft Windows 10 (32-bit)

About a month ago I have purchased this wireless printer and every time I have it connected to my home WiFi turns off my router and re-starts it. Dropping the internet connection on all the other divices connected.

Does this happend to anyone else? There is a way to stop this from happen it?

Thanks

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-08-2018 06:49 PM - edited ‎12-01-2018 01:07 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Would suggest to try to update the Printer's Firmware.

 

If updating firmware doesn't resolve the issue, can you try to switch off the IPv6?

 

This resource shows you how to update firmware and disable IPv6 settings.

  

That should resolve the issue.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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4 REPLIES 4

‎11-08-2018 06:49 PM - edited ‎12-01-2018 01:07 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Would suggest to try to update the Printer's Firmware.

 

If updating firmware doesn't resolve the issue, can you try to switch off the IPv6?

 

This resource shows you how to update firmware and disable IPv6 settings.

  

That should resolve the issue.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎11-09-2018 05:26 AM

HP Recommended

May i know what is your printer firmware.  Can you try to update your printer firmware to the latest. Let me know if you still see the issue after updating the firmware.

“I am an HP employee”
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‎11-14-2018 06:33 PM

HP Recommended

Thanks for answered my question. I  switched off the "IPv6" and so far I haven't have any more problems with my WiFi.

I am happy to know that HP has someone that knows what he is talking about, because I called tech support and the person at  the phone, not only was unable to help me, he was also very rude. To the point that I have to hung up on him after he keept interrupting me and repeting himself ( "Mam you need to contact you internet provider").      >=(

Any way, thanks again for your help.

 

Laura

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‎11-22-2018 07:07 PM

HP Recommended

Hi @Marylu0324,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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