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‎12-19-2020 04:04 PM

HP Recommended
Product: HP OfficeJet 6958
Operating System: macOS 10.14 Mojave

Printer will not print, printer initially says there is a paper jam.  - There is none, checked a lot of times.  Leads to an error 0x6100004a which leads nowhere.  Virtual Assistant says need to talk to agent, but of course that costs $50 to start with.

 

There is no guidance in this community other then restart the printer, and install firmware.  Firmware is up to date.   The cartrige tray will not slide out, is the only other symptom.  

 

What is most frustrating is the way HP handles their support - not under warranty - so we don't need to help you.  Sorry but this is BS.  I have a printer that a spent over $100 that last less than 2 years of personal use.  It was not abused, overworked etc.  I would love to know how many pages it printed.  

 

There is NO support for you products outside of warranty unless we spend at least $50 - why should do that.   Why should I spend any money on another HP produce.  The sad part is that I had an HP printer that last OVER 10 YEARS, and still works fine, except it's too difficult to get cartrigdes any more.

 

All I want to know is WHY the error is occurring, and what caused it, I am a tech guy, and the lack of personal attention to your products is very disappointing.

Category:
4 people had the same question
3 REPLIES 3

‎01-05-2021 05:27 AM

HP Recommended

@rungeek

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎01-05-2021 05:32 AM

HP Recommended

Thanks Rungeek.

 

I`ve not received any private message so far. Can you please advise where did you sent it ?

 

Thanks

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‎02-27-2021 02:13 PM

HP Recommended

I am having the same problem with error code 0x6100004a on HP6958.  Have tried reset.  Ink cartridge will not move.  What is the fix?

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