HP Officejet Pro 8610 Missing or Failed Printhead

[LG-5]

HP Officejet Pro 8610

I'm getting same error that many others have posted: Missing or Failed Printhead, and I've read through all offered solutions. I tried using a printhead from another printer (same model) but it didn't work. I also tried:

- Resetting printer by unplugging for > 60 seconds while printer was turned on.

- Checked and confirmed that I'm on latest firmware.

- Reseated printhead and cartridges.

The only thing I haven't tried yet is a "semi-full reset". A previous post said that the instructions were specific to the printer, and the HP employee who offered the solution sent a PM to the user with specific instructions. Can I get those instructions for my printer please. Thank You-

[Alden4]

Hi @LG-5,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I can guide you through a semi-full reset for your HP Officejet Pro 8610. Here are the steps.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you proceed.
3. Disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet or power strip.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet or power strip.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on.

After completing these steps, check if the error message persists. If it does, it might indicate a more serious hardware issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support