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‎11-01-2019 11:47 AM

HP Recommended
Product: Photosmart 8450
Operating System: Microsoft Windows 10 (64-bit)

After problems getting the printer to work with a Windows 10 laptop over wifi (printing blank sheets, very slow response, etc - it was fine a couple of days ago), the printer screen is amber with what looks like an on/off symbol and the error code 841D3239. It is not responding to control panel inputs, including the power button. Google search, and searching HP Community has drawn a blank. Any advice as to what this error code means, and how to fix it would be very welcome! Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-04-2019 07:25 AM

HP Recommended

@RevDC

 

Welcome to the HP Support Community.

 

Let's reset the printer:

  1. With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet.
  2. Wait at least 60 seconds.
  3. Plug the power cord back into the wall outlet.
  4. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  5. Reconnect the power cord to the rear of the printer.
  6. Turn on the printer, if it does not automatically turn on.
  7. Wait until the printer is idle and silent before you proceed.

 

If the issue persists, I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-04-2019 07:25 AM

HP Recommended

@RevDC

 

Welcome to the HP Support Community.

 

Let's reset the printer:

  1. With the printer turned on, disconnect the power cord from the rear of the printer. Unplug the power cord from the wall outlet.
  2. Wait at least 60 seconds.
  3. Plug the power cord back into the wall outlet.
  4. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  5. Reconnect the power cord to the rear of the printer.
  6. Turn on the printer, if it does not automatically turn on.
  7. Wait until the printer is idle and silent before you proceed.

 

If the issue persists, I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

Was this reply helpful? Yes No

‎11-04-2019 09:50 AM

HP Recommended

Thanks - that worked! So simple!

Was this reply helpful? Yes No

‎11-05-2019 01:25 PM

HP Recommended

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

Was this reply helpful? Yes No
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