HP envy500 only produces blank pages when printing even though cartridges are good

[Shoes2]

HP Envy500 printer only produces blank pages either when printing or copying.  Cartridges have ink and printer sounds as though it is printing

[Raj1788]

@Shoes2

Thank you for joining the HP Support Community.

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

Did you try printing from a different application?

Any hardware changes made in the printer?

Did you try printing from a different cartridge?

However, Let's Clean the ink cartridges

Cleaning the ink cartridges can improve print quality. Clean the ink cartridges from the printer control panel, then evaluate the results.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

1. Load the printer with plain white paper.

2. On the printer control panel, swipe left on the display, and then touch Setup .

3. Touch Tools, and then touch Clean Cartridges.

   The printer prints a Print Quality Diagnostic report.

   

4. Examine the print quality on the Print Quality Diagnostic report.

   • If the print quality is acceptable, touch No. You can stop troubleshooting.

   • If the print quality is unacceptable, touch Yes when prompted to perform the next level of cleaning.

   NOTE: 

   If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Try to print

If the issue persists, Click on this link: https://support.hp.com/in-en/product/hp-envy-5000-all-in-one-printer-series/14095644/document/c0553... for your reference.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)